Service contractsAMC Orbit
Annual maintenance contract software for service companies: contracts, renewals, tickets, engineer visits and customer assets in one place.
Modules
- Contract register: Comprehensive and non-comprehensive AMCs, covered assets, visit schedules, contract value and GST details per customer.
- Renewal pipeline: Contracts due in 30/60/90 days, automatic reminders by email and SMS, quotation and renewal in one step.
- Complaints & tickets: Customers raise calls from a portal or by phone. Each ticket carries SLA timers and escalation rules.
- Engineer app: Android app for assigned visits, check-in with location, spare usage, photos and customer signature on completion.
- Preventive maintenance: PM visits generated from the contract schedule and assigned by area or skill.
- Reports: SLA compliance, revenue by contract type, engineer productivity and pending visits.
Who it is for
- Facility management firms
- HVAC, lift and UPS service providers
- IT hardware AMC vendors
- OEM service divisions
Platforms
Web admin, Android engineer app, Customer portal